SolveringsPrivacy policy
Last updated: 25 July 2026
This privacy policy is provided pursuant to Articles 13-14 of Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and describes how the App processes users' personal data.
Giansanti Alberto — Sole proprietorship (Ditta Individuale)
Italian VAT number: 03215640602
Registered address: Via Galoppino 6, 03022 (FR), Italy
Email: amministrazione@solverings.com
Certified email (PEC): albertogiansanti@pec.buffetti.it
No Data Protection Officer (DPO) has been appointed: the mandatory conditions of Art. 37 GDPR do not apply. Please send any request to the email address above.
1. What the App does
Solverings is a technical assistant powered by artificial intelligence. The user frames a fault with the camera and describes it by voice; the AI analyses the image and the description, produces an indicative diagnosis, suggests do-it-yourself repairs, recommends spare parts and tools (with Amazon affiliate links) and generates maintenance plans. A chat with an AI expert assistant is also available.
2. Data processed, purposes and legal basis
| Category of data | Purpose | Legal basis (Art. 6 GDPR) |
|---|---|---|
| Name, email, country and language, obtained through sign-in with your store account (Google / Apple) | Creating and managing the account, providing the service, support | Performance of a contract (Art. 6(1)(b)) |
| Photos and video frames captured by the camera during diagnosis | AI analysis and formulation of the diagnosis | Performance of a contract (Art. 6(1)(b)) |
| Audio recording of your description (when you use the microphone) | Transcribing speech to text in order to understand the problem; the text feeds the diagnosis | Performance of a contract (Art. 6(1)(b)) |
| Chat text and descriptions you type | Assistant replies and continuation of the diagnosis | Performance of a contract (Art. 6(1)(b)) |
| Inventory of vehicles/tools, diagnosis history and maintenance reminders | Operation of the App's sections — stored on the device | Performance of a contract (Art. 6(1)(b)) |
| Purchase/subscription data (handled by the store) | Managing the Pro subscription and the trial period | Performance of a contract (Art. 6(1)(b)) |
| Promotional communications (optional) | Sending news and offers | Consent (Art. 6(1)(a)), withdrawable at any time |
We do not process special categories of data (Art. 9 GDPR). Please avoid framing faces, identity documents or other sensitive information during diagnosis. The App contains no advertising and uses no advertising identifiers.
3. How photos and voice are processed (important)
In order to deliver the diagnosis, photos/frames, the recorded audio and the texts are sent to our secure backend (Cloudflare Workers), which forwards them to the AI providers:
- Anthropic (the "Claude" model) analyses images and texts and produces the diagnosis;
- OpenAI (audio transcription) converts your voice recording into text.
The AI access keys are held on the backend and are never present in the App. The temporary audio recording is deleted from the device immediately after transcription. The AI's spoken reply (speech synthesis) is generated on the device.
4. Recipients and processors (sub-processors)
| Provider | Activity | Location |
|---|---|---|
| Anthropic PBC | AI analysis of images and texts (diagnosis) | USA |
| OpenAI, L.L.C. | Audio-to-text transcription | USA |
| Cloudflare, Inc. | Backend and account storage (Workers KV) | USA / EU |
| Google Ireland Ltd / Google LLC | Google account sign-in, Google Play Billing | EU / USA |
| Apple Inc. | Sign in with Apple, App Store purchases | USA |
| Amazon | Affiliate programme (links open in the external browser) | EU / USA |
We do not sell your personal data and we do not use it for purposes other than those stated here.
5. Transfers outside the EU
Some providers (Anthropic, OpenAI, Cloudflare, Google, Apple) are based in or operate infrastructure in the United States. Transfers take place on the basis of the Standard Contractual Clauses (SCCs) approved by the European Commission and/or the providers' adherence to the EU-US Data Privacy Framework, with appropriate supplementary measures.
6. Retention period
- Account data (name, email, country, language): until the account is deleted or a removal request is made.
- Photos, audio and texts sent to the AI: transmitted solely to process the request; they are not used to train the models and are retained by the providers only for the technical time necessary for operation and security.
- Local data (inventory, diagnosis history, reminders, saved photos): remain on the device until you uninstall the App or delete them.
7. Your rights
Under Articles 15-22 GDPR you have the right of access, rectification, erasure ("right to be forgotten"), restriction, portability, objection to processing, and to withdraw consent at any time (without affecting processing already carried out). To exercise them write to amministrazione@solverings.com: we will reply within one month. You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it), or with the authority of your country of residence.
To delete your account and data you can also use the direct procedure described on the Account and data deletion page.
8. Minors
The App is not intended for people under 16 years of age and we do not knowingly collect data from minors. If you believe a minor has provided us with data, please contact us for its removal.
9. Security
Data is encrypted in transit (HTTPS). We adopt technical and organisational measures appropriate to protect data against unauthorised access, loss or disclosure.
10. Changes
We may update this privacy policy; the updated version will be published on this page with the new date at the top.